Acquisition cost is wasted the moment a user churns without experiencing real value. The onboarding experience — from first login to activation milestone — determines whether your acquisition investment generates long-term revenue or immediate churn.
What We Analyse
- Time-to-value: how long does it take a new user to experience the core product benefit?
- Onboarding flow: steps, guidance, and drop-off points
- In-app education: tooltips, empty states, and feature discovery
- Email onboarding sequence: timing, content, and re-engagement triggers
- Activation milestone definition: is the right metric being tracked?
- Persona-specific onboarding: is the experience personalised to user type?
- Support accessibility during onboarding: chat, documentation, and video
What You Receive
- Onboarding audit PDF with drop-off stage analysis and specific improvement recommendations
- Time-to-value map showing the critical path from signup to activation
- In-app UX recommendations with annotated wireframe suggestions
- Onboarding email sequence review and rewrite recommendations
- Activation milestone definition and measurement framework
Who This Is For
SaaS founders and product teams whose trial-to-paid conversion is below 15%, or whose early churn rate (first 30 days) is above 10%.
What Happens After Your Audit?
Once you read through your audit report, the choice is completely yours — you can implement every fix yourself, hand the findings to your own team, or reach out to us if you would like hands-on help. There is no obligation and no pressure.
If you would like our team to help fix the issues identified in your audit, we are happy to discuss it. Our implementation and fix-it services are available from $99 to $499 depending on the complexity of the project — you only pay for what you actually need.
We keep our audit prices this low because we believe in one simple principle: when you grow, we grow. This is a long-term relationship, not a one-time transaction.
Ananya Singh (verified owner) –
Outstanding quality. I’ve hired agencies for five times the price and got less insight than this.
Yuki Tanaka (verified owner) –
Delivered on time. Core findings were accurate. Very decent for the price.
Natasha Ivanova –
Pretty good. A few recommendations were obvious but the others were great.
Tanya Petrova –
Impressed. Especially for the price.
Rico Hernandez (verified owner) –
Took about 60 hours rather than 48 which was a minor frustration. The content itself was fine — found 3 things worth fixing. Could have been more detailed in the implementation guidance.
Finn O’Brien (verified owner) –
Good stuff overall. Minor quibble but nothing major.
Ryan Callahan –
No complaints at all. Really solid.
Sophie Nguyen (verified owner) –
Three stars. Useful but not great.
Scott Tremblay (verified owner) –
The audit found some real issues but also included a few recommendations that felt like standard blog-post advice. Valuable overall but I was hoping for more specificity to our actual site.
Evan Castillo (verified owner) –
Helpful and well-structured. Easy to know where to start.
Mei Lin (verified owner) –
Useful report. Found 4 genuinely new issues and confirmed 2 things we already suspected but hadn’t prioritised. The confirmation alone helped justify the dev time.